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February 24, 2010

Dean Rogers attacks the management style of English schools in Japan

dean.jpgIn an article in Japan Today, Dean Rogers, President &CEO of Dean Morgan, argues that bad management practices are at the root of many problems at English language schools in Japan. He analyses some of these practices, looks at the differences between positive and negative company cultures, and suggests how dissatisfaction among English teachers could be greatly reduced.

Dean writes: 'My question to managers who are constantly blaming employees for underperforming is; “Who hired them?” You did, or your company did, and you are a manager within that organization. If that is the case, then you are the person who is ultimately under performing in your role as a recruiter, mentor, and team leader. You choose the employee, or your company did, and you either made the wrong decision or you have not created an environment that is conducive to the individual or the teams growth. '

Dean stresses the importance of a winning company culture, saying: 'The approach of successful schools in handling foreigners and their own Japanese staff that I have seen and tried to model our businesses after, has been to focus on creating a great work environment. This sends the message that management sees them as an important asset for the company. Caring is not a “strategy” it is something you do. It is shown in every action management takes towards its employees. It is usually clearly indicated by direct and consistent feedback, and honest sincere recognition from management. Failures are dealt with fairly and used as learning experiences guided by senior people who care for the development and well being of the employee.'

Click here for the full article.

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