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May 24, 2006

Bill to Protect Consumers

(Japan) Some English conversation schools and other organizations may need to review their refund policies and rules of payback for cancellation of contracts in the near future. The Diet is currently discussing a bill to revise the Consumer Contracts Law which may empower consumer associations to file lawsuits on behalf of individuals who have been the victims of questionable, pushy or unfair business practices. Currently, many individuals experience difficulty in filing law suits due to the high costs involved in pursuing legal actions. One consumer association, the Consumers Organization of Japan (COJ), handled a case where it was demanded that an English conversation school amend its contract cancellation payback rules which were judged to be unfair.
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