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July 16, 2004

Nova Hasn't Learned Lesson

Nova has again been ordered to refund fees to a student for unattended lessons. A 44-year old Tokyo woman took Japan's largest eikaiwa school operator to court to recover the money after she cancelled her enrollment at the school. The company operates a system under which students buy points which can be used for lessons and are good for three years, though points unused one year after enrollment are reduced by one-third. The woman cancelled her enrollment at the school and expected to be refunded in full. The Tokyo District Court on Tuesday ruled in favor of the woman, saying "It's not permissible to claim that reimbursement for lessons purchased in advance can't be made simply because a certain time limit has expired." Nova received an almost identical rebuke last year, when a 37-year old man in Shiga successfully recovered ¥700,000 in unused tuition fees after he took the matter to the Kyoto Summary Court.
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